Returns & Exchanges
COLLECTION OF PERSONAL INFORMATION AND USE
We collect certain personally identifiable information when you sign in to the Folter web site, register for on-line shopping, participate in a contest, promotion or survey, or request other services that require information, registration or subscription. This information may include your name, billing address, phone number, e-mail address, credit card number and its expiration date, your birth date, your driver's license number and state of issuance to verify your identity.
Please be aware that our site may contain links to other sites hosted by third parties. Folter does not control and is thus not responsible for the content or privacy practices and policies of such other sites.
HOW YOU CAN ACCESS, CHANGE OR DELETE YOUR INFORMATION
You may, at any time, access and update or remove your personal information by contacting our customer support team by clicking on "contact us" on folterclothing.com. In addition, if you prefer not to receive information from us, either through e-mail or regular mail, you may opt out of receiving these emails where possible from within the body of these emails or may send us an e-mail or call our customer support team at 818.956.9634. Please note that it may take up to 3 weeks for your request to become effective. Thereafter, when you make purchases, we may still send you an e-mail confirmation and may need to contact you by phone or email if we have other questions regarding your order.
DISCLAIMER OF WARRANTY
Users expressly agree that use of the service is at his or her sole risk. Neither Folter, its affiliates nor any of their respective employees, agents, third-party content providers or licensees, if any, warrant that the service will be uninterrupted or error free: nor do they make any warranty as to the results that may be obtained from use of the service or as to the accuracy, reliability, or content of any information, service, (or merchandise) provided through the service.
The service is provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.
The disclaimers of liability contained in this section apply to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, negligence, or under any other cause of action.
In no event will Folter or any person or entity involved in creating, producing, or distributing the service be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use the service or out of the breach of any warranty.
Folter neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement on the online service.
Folter does not endorse, warrant or guarantee any product or service offered by a third party through the service and will not be a party to or in any way monitor any transaction between any user and third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, each user should use his or her best judgment and exercise caution where appropriate.
Each user specifically acknowledges that in no event will Folter, its affiliates, nor any of their respective employees or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of (i) the use by such user of any browser owned or operated by any party and/or (ii) the downloading of any software owned or operated by any third party in connection with the service. Each user shall be responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed for access to and use of the service, and users shall be responsible for all charges related thereto.
CREDIT CARD SAFETY
We aim to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, the approved industry standard. To check the security of your connection, view the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".
CHANGES TO POLICY
Folter reserves the right to change, modify or amend this policy from time to time. If we make any significant changes to this policy, we will post those changes here. Folter encourages you to periodically review this policy to be informed of how we collect, use and protect your information.
POLICY OF YOUNG CHILDREN
Folter is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13 years of age. Folter does not sell products for purchase by children.
HOW TO CONTACT US